How cooked am I? Merch order
Hey all, just putting this out there to see if anyone’s in a similar situation. I preordered a vinyl and cd of viras deluxe lover of a ghost, this was in May. iIt said orders would be shipped over the summer so as we reached September I was getting nervous, but I’ve had delays with preorders before so nothing too crazy, but as we get through October I decided to contact support and that lead me down a whole rabbit whole. So for those who don’t know, Vira just recently switched merch teams, they was previously working with Armada merchandising and now work with a company called manhead. I emailed armada first as they were the original, and called the support line - nothing. Yet to receive a call back and no emails received. I then emailed manhead and they responded immediately, only to say that because the order was placed in May they are unable to verify the purchase as they weren’t running the store then, and that there was nothing they can do. Now in May I was saving for a Ohio trip for Sonic temple, so I used affirm to push the payment back a month as it was an almost hundred dollar order and I wanted to make sure i got it before they sold out. Here present day however, my order is essentially non existent, and with the old merchant not working with vira anymore I’m not only out of my money because I can’t request a refund, but I’m also essentially guaranteed not to get the deluxe stuff. Last time I order online, or if I do I’ll just max out a credit card so that way I can at least file a chargeback. Lesson learned the hard way I suppose
TLDR placed an order in May, now unable to request a refund from Vira’s shop, the old merch team, and affirm/shop