Have you guys been following this Fiserv stuff?
They just appointed their third CEO in 18 months, and if you've been following the financial news this week, it’s a roller coaster. CEO resigned so the stock dropped drastically, then they appointed the new guy and the markets recovered a little. And thats the news we are seeing: money is coming back up so YAY all is well, transition success!
Well, I spent my morning reading through Glassdoor reviews to see if that's really the vibe (which, honestly, says a lot about me, but lets ignore that shall we?)
Frank Bisignano ran the company for five years, he then abruptly left for a position in the current administration in May 2025, and his replacement Mike Lyons came in and immediately described the earnings targets as "objectively difficult to achieve." Undermining everything the workers had been told to work towards.
Obviously the stock collapsed nearly 50% after the CEO said "Bro, no way we can do that." As CEO, Mike Lyons spent a year cleaning it up, and from the reviews he did a decent job building a new foundation. Then he stood up on stage at investor day last month, smiled and told the room they had made "meaningful change across leadership and culture" and then resigned 30 days later with no severance, just poof, over to a bank. Now Takis Georgakopoulos, who joined the company in late 2024, is suddenly CEO.
The Glassdoor reviews going back to 2019 describe a workplace where compensation plans get rewritten mid-year, leaders change every six months, and announcements of culture change are followed by more of the same. The only consistent positives across thousands of reviews were "you get paid on time" and "the employees are great."
Here's the part I find genuinely fascinating from a human dynamics standpoint.
There's a concept called learned helplessness. When people experience repeated cycles of disruption where their actions produce no reliable outcome, the brain eventually stops trying to influence outcomes at all. Layer on top of that change saturation, which is the point where enough reorganizations and leadership announcements have happened that the brain stops processing new ones as meaningful and starts filing them as noise. "Meaningful change in culture" from a CEO who leaves 30 days later ends up sounding like the teacher from Charlie Brown.
What Georgakopoulos is actually walking into is a strategy that is probably solid, but also a workforce that has spent three years learning not to believe it.
That is going to show up six months from now when everything stalls and nobody can explain why.
What you actually need in that moment is an outside perspective, someone not embedded in the org chart or invested in the narrative, who can tell you whether people are genuinely moving with the change or have just gotten very good at looking like they are.