I had the worst first day ever lol (USA)
My first day was yesterday and it was the worst, I genuinely contemplating on resigning.
So they put me on the lobby where I was taking the orders for everyone, and I wasn’t that fully aware of the kiosk at all, like super rusty since I’m like super new. Then they were teaching me things during rush hour?.. Like I didn’t know that I had to make the coffees.. I was asking them what is a senior coffee, is it any different from any other coffees, while rush hour is happening because they didn’t tell me that at all or prep me. Like I came in there super blind with the work I was going to do since my training was more on the drive-thru with charging and a little of taking order there.
I didn’t know where the stuff is or how to load them (I was trained in drive-thru). Then since I was at the lobby, normally the people who are taking the orders there are the one getting blamed for everything, for the long wait orders, missing food & from the driveway, and just a messy place from the playground/bathroom also (we have a playroom in our McDonalds).
On my first day, one person got so mad because her deluxe breakfast was taking so long even though I wasn’t even part of the kitchen 😭 like the only thing I can help her with is updating or asking the kitchen about her order and just regular coffee, in the end she ended up asking for a refund 😭😭. Then someone from the drive-thru was missing a whole pancake and got so mad probably because he already left and went back, genuinely was just so mad and was cursing. Even though I was serving people table to table (our mcdonald’s we bring their food in their table if they’re eating in) and had to bring out multiple foods outside for the parked cars waiting for their food, let alone the people asking for their tables to be cleaned. So multi-tasking for like tens and tens of people who thinks we remember their order or request is genuinely exhausting.
Then, one girl was asking me about extra syrup and jelly (we gave the jelly) so I ask one of my crew members about extra syrup and the jelly (I didn’t know where it it was) and they told me it’s past breakfast so just say we don’t have syrup anymore (?) and also we didn’t have it. Then the dad come in asking for syrup, and was yelling demanding me to grab syrup so I genuinely had to ask my manager for some syrup and gave it to him then, he started yelling for the manager even though multiple crew members was telling him to calm down and I was new to give me some slack (I look really young btw, (I am young)), but still was he yelling for the manager like imagine a toddler asking for his mom while crying that was what the old dude is doing. The manager told him yeah she will talk to me, after the old dude was throwing a tantrum for like 5 minutes even though, yes, I took his order but I didn’t had out his order (I was on a 10 minute break 😭) when I came back all this crazy circus was happening (the girl asking for deluxe brfst, the missing pancake, and the syrup). Luckily I had good crew members who stood up for me, and the manager was super chill and some people apologize on this his behalf even his daughter 😭.
Anyone had the same experience? So maybe I can relate and just laugh it off, lowkey this job has traumatized me, or just first day experiences?
Before I worked at fast-food I always made it an habit to say thank you and like be kind because I know they don’t get payed enough, but holy since I worked here I know to be more EXTRA thankful.