In desperate need of help!
i have rented a prepaid car for 15 days in Orlando Airport. after arriving and being awake for more than 24 hours, the branch refused to give me the car. They said they couldn't see the payment it in their system.
After discussing for more than 2,5 hours, talking to different "managers", some who could see the payment in the reservation but not in their system, but still refusing to help because "I don't want to get fired". No one has taken responsibility yet.
We were also referred to the international costumer service who could also see that it had been prepaid, but the branch still refused to hand over the keys as long as their system was not "synchronised".
I have spoken to my bank who confirms the payment.
This is jeopardising our whole vacation for my pregnant wife and me.
What should I do?