u/Tiger-Feet

Two days after the Dream died...

....  a new one was sent out to me.

A little update from my previous post:  
https://www.reddit.com/r/Pimax/comments/1t9dsjf/my_dream_air_died_today/

4 or 5 Pimax employees and a 'Youtuber' reached out to me to help get this issue sorted.

Apart from a little bit of miscommunication about having to wait 2 weeks for delivery when there is stock in my country...  The process happened pretty quickly.   Thanks to Audrey for getting the dispatch of the new headset over the line.

Fingers crossed the new headset is fault free.

UPDATE: CANT GET THE NEW HEASET TO REGISTER WITH MY PIMAX ACCOUNT.

UPDATE 2: According to Pimax technical chat, the new headset might need activating manually by someone at Pimax. With the time difference that will be tomorrow before I can use it. Another 2 hours of fault finding I wont get back.

UPDATE 3: The Dream has been 'reset' by the tech team and i've been able to register it.

Hopefully the drama is over.

I received my Dream Air on 7th April. Today it died.

Since day 1 I had connection issues - which I assumed were base station related, because once the headset found them it was solid.

However as time has gone on, its been increasingly difficult for the headset to find the base stations.

My cable has always got hot - It's subjective, but I would say hot rather than warm.

3 weeks ago I contacted Pimax and they asked for logs - I didn't hear anything specific back other than they would send me a new cable. Two and a bit weeks later the cable has not been sent.

Yesterday I started getting grey screens while gaming.

Today the headset died.

There's alot of play where the stem meets the headset. I'm not convinced a new cable and stems will fix the issue.

I'm really not convinced about this design for long term use either. Every time you put the headset on, you'll be putting tension on this connection.

This is my 5th generation Pimax headset - ive had them all.

Sad times.

Ive raised a new ticket.

Over to you Pimax.