
New facial interface question
I bought the dream air slam from Microcenter.
The stock interface is incredibly uncomfortable and I can't effectively wear the headset more than 20-30 minutes without a giant red mark on my forehead and then pain.
I asked Pimax support if I can get the new facial interface once it starts shipping if I provide my proof of purchase.
Support said it's not possible and only available for customers that ordered through the website?
Sounds like I would need to return it and wait until my store has new stock in but there is no way of knowing when that will happen.
Can anyone verify this information?