u/Tigerig

Friends, I need some advice.

A buyer messaged me claiming I sent a bag in the wrong color—red instead of purple—and attached a photo. The color in the photo looked odd; it was an unpleasant shade that simply didn't exist in my inventory for that type of leather. I loaded the photo into Photoshop and, using a simple automatic color correction, immediately obtained an image showing the correct color—the exact one I had actually shipped.

How should I handle this? The buyer is asking for a refund or a replacement bag. I realize I risk getting a negative review or having a dispute opened against me. I’ve read that "item not as described" disputes are impossible to win.

Please advise on the best course of action; I don't want to feel like I'm being held hostage.

Friends, I need your advice.

When placing an order, the buyer asked if it could be delivered by a specific date. I replied that it could be delivered within that timeframe if he chose express delivery. The next day, the buyer placed an order with standard delivery and then sent a logo for placement. I have 10 days to produce custom items, and the maximum delivery time for standard delivery is 45 days (the item is from Ukraine, but it arrives in 10-12 days). The buyer ordered on June 4th, and the item was shipped on June 12th. On June 20th, the customer informed me that if the item didn't arrive by June 22nd, it was no longer needed. I, of course, informed him that the order was custom and was already in New York at customs. As a courtesy, I offered to refund 1/3 of the cost, or the buyer could choose an item from my shop worth their order amount and I'll ship it for free, or I'll fulfill a future order of the same amount. The order amount is significantly higher than the seller protection covers. The item arrived in the buyer's city today, and the buyer sent a message that they'll file a complaint against me on Etsy and that I should immediately refund their money.

Please tell me what I can do in this situation, as I feel like I'm being scammed.