r/EtsyCommunity

Hi everyone!

Yesterday I received an automated message from Etsy saying that if my case rate doesn’t improve within the next two weeks, my shop will be placed on vacation mode on September 1st and then permanently suspended one month later.

Has anyone received a similar message? If so, how did you resolve it? I’ve tried contacting Etsy Support, but I keep getting the same automated response.

For context, I had 5 cases opened against my shop in total during June and July, 3 in June and 2 in July. These were orders that customers were expected to receive during those respective months. This is the highest number of cases I’ve ever had in my 8 years on Etsy.

They weren’t covered by Etsy’s Purchase Protection because the orders were shipped significantly later than the estimated dispatch date.

I completely understand that the delays were my responsibility, and I’m not trying to make excuses for that. I run a small handmade miniature shop, and every item is made by me from scratch, so production is quite detailed and time consuming. I also work entirely on my own, and I had a significant spike in orders after reopening my shop to US customers following a year of not shipping there.

My other customer service metrics are within Etsy’s requirements. The cases are the only issue.

I’m mainly looking for advice from other sellers who may have experienced something similar.

Is there anything I can do at this point, or is it simply a matter of waiting for the June cases to fall outside the evaluation period?

Any advice or suggestions would be really appreciated. Thank you!

Long story short this is a time sensitive order. I don't have much experience with Etsy so maybe the tracking looks different than other sites. A USPS number was provided but when I look it up on USPS there is no tracking. They said they shipped last week and USPS doesn't always show updates immediately. However at this point, it should at least show scanned in and partially on the way by now. Meanwhile Etsy tracking says it will be out for delivery yesterday. How can Etsy system say out for delivery is USPS doesn't show any tracking? Did seller provide a fake tracking number and Etsy system estimates tracking on its own?

Can somebody maybe check out my Etsy store and give me some tips (and maybe buy something 😄) i did not get a lot of visitors yet and am still at 0 sales so any tips are welcome! Stefdraws.etsy.com

I used to love Etsy. If I have good experiences with sellers I follow their shops. I prefer vintage, antique, or high quality handmade items. Everything I find now is AI or drop shipped crap that's temu quality. I was sold a pair of earrings and told they contained no nickel. Sure enough my ears were burning. I did some digging and they absolutely were drop shipped earrings.

I just want to find cute witchy stuff and crocheted blankets, not be mislead. It's gotten so out of hand , reputable sellers are getting buried.

Is there a way to find legitimate sellers?

I have an older Etsy shop with thousands of past customers and recently opened a second Etsy shop.

Has anyone used customer emails from the first shop to promote the new one through email, Meta, Instagram or Pinterest?

Did Etsy ever warn, suspend or ban you for this?

I've been running an Etsy shop doing commission work for many years. It's been pretty successful, but with the rise of cheap AI generated slop all over the marketplace, obviously my orders have plummeted.
I've kind of made peace with this (although not with the fact that AI slop is not only rampant but seemingly entirely unregulated on Etsy), but I recently discovered that somebody took nearly every single listing photo from one of my listings, ran my hand drawn art through AI, and used the altered images as their own listing photos.
Most of the images have been changed enough that I can't claim ownership of the altered versions, but one of them contains a part that has remained entirely unchanged (part of a comic book cover design).
I already reported this through Etsy's reporting portal, but it was rejected. I also messaged the seller and told them to immediately remove my work and never touch it again (this part I obviously can't actually police, but I'm appalled that they're directly feeding my work into some AI system by running it through this shit), needless to say, to no avail.
I've now reached out to Etsy's legal team via email with more evidence, hoping that an actual person will review my claim, but if that doesn't work out either, is there anything else I could do to get this removed?
At this point, I don't even care about the lost sales anymore, I've had enough of Etsy and its temufication with its dropshippers and AI “artists” flooding the market so it was only a matter of time for me to leave the platform, but this is genuinely infuriating, and I want my work immediately removed and more importantly never associated with this person's shitty AI-slop shop.

Hi everyone

My etsy shop was hacked and 26 listings were listed same category with ipod etc and in description the hacker added no etsy checkout only from the website and website address was ipodmodd . shop he started ads too

while i was checking everything i got logged out my password was changed and my 2fa was turned off by the hacker

i talked to the support they turned all the balance to 0 and i asked them to closed my shop

did something like this happened to someone else too?

also if its been 10 days i closed my shop i got new windows installed, new password and 2fa

does anyone has any idea will this happen again if i open my shop?

https://preview.redd.it/4yz0agr1y4kh1.jpg?width=1080&format=pjpg&auto=webp&s=207d87e85ec8074ef0e5f6f4b0ea44a3566caadd

​

On behalf of micro-businesses everywhere, there is now an Open Letter Campaign adressing the EU Commission to work towards solutions for sellers affected by the current PPWR regulations.

If you have a small business anywhere in the world and want to join, you can find all the instructions here:

PPWR Open Letter Campaign

There will be a PPWR review meeting in October, so this is our chance to get this topic as much attention as possible, to inform fellow artists and business owners, and to make sure our voices will be heard.

In addition, you might want to check the European Micro Enterprises Movement which is also behind the petition to protect micro-businesses from the regulations & has useful links regarding other means we have to officially take our cause to the EU commission, like the official Have Your Say initiative

I’ve been using a spreadsheet to track profit on my Etsy POD sales, but I’m terrible at keeping it updated.

The annoying part is that the sale amount obviously isn’t what you actually made. By the time I account for Etsy fees, the print provider cost, shipping, etc., the profit can look pretty different.

I’ve been thinking about making something for myself that would automatically pull the order numbers together and show actual profit per order/product instead of manually updating a spreadsheet.
Before I spend a bunch of time on it, I’m curious how everyone else handles this.

Do you:
use a spreadsheet?
use Etsy’s numbers and estimate from there?
use another app/software?
just check your print provider + Etsy separately?

And if you do use a spreadsheet, is keeping it updated annoying for you too, or am I making this into a bigger problem than it actually is?

Especially interested in hearing from people doing enough orders that manually tracking everything starts getting messy.

I am a first-time seller of a shop selling handmade items, like knot bags. I am looking for critique on photos, listing, and pricing.

ThornandRoseGoods.etsy.com

Thank you!

​Pretty excited about it!

Edit to add: I sell rocks — mainly to terrarium, aquarium, bonsai and viewing stone enthusiasts.

Hello! I am new and selling my digital and watercolor art on items, I was wondering if I could get some advice on my thumbnails, theres only two at the moment but better now than later!

https://www.etsy.com/ie/shop/BubbledotsDesign

All of my art is drawn by myself and my photos by me, I dont use AI in my artwork and photos and have some speed draws to show as well. Basically ill be adding lots of my art and photography to puzzles and im not sure if it is nice looking? What could I do to improve?

Are my prices too low/high?

Does my banner look bad?

Anything at all

Early early early days but im excited to be on the road!

Thank you!

I recently hit 30 sales in my Etsy shop, which honestly made me really happy — especially since I’m still learning and figuring out what works.

But now I think I may have made a mistake with some of my listing images.

I sell mostly Notion templates, and lately I’ve been redesigning some of my first listing images to look cleaner, more minimal and more “premium/editorial.”

The older thumbnails were much more product-focused: bigger headlines, more visible features, icons, stronger contrast, and a clearer view of what the template actually does.

The newer ones look prettier to me, but I’ve started wondering if they’re too aesthetic and not clear enough when seen as a small Etsy search thumbnail.

What’s interesting is that some of my listings that still use the older, more commercial/feature-focused style continue to get occasional sales.

So I’d really love some outside opinions:

If you were shopping for a Notion template, which style would you be more likely to click on — the cleaner/minimal style or the more detailed/product-focused style?

And when you look at my shop as a whole, are there any first images that immediately feel unclear, too empty, too busy, or simply not clickable?

Shop link for context:

https://www.etsy.com/shop/Livoie

I’m genuinely happy with reaching 30 sales, so this isn’t a “why am I getting no sales?” post. 😄 I’m mainly trying to understand what I should improve before I redesign the rest of my shop.

Please don’t worry about being nice — constructive criticism is exactly what I’m looking for, especially about the thumbnails/first listing images.

Looking for POD supplier recommendations for caps/hats and bags

I currently sell on Etsy and I'm looking for a reliable print-on-demand supplier specifically for caps/hats and bags.

What I need:

• No minimum orders or stock holding

• Direct fulfilment to customers

• Etsy integration/automated fulfilment ideally

• Selling mainly to both the USA and UK - Worldwide is a bonus

• Fast production and shipping, ideally delivered within 5–10 business days

• Good selection of caps, especially pink baseball caps, dad caps or trucker caps

• Printing/DTF is absolutely fine, it doesn't need to be embroidery

• Bags such as drawstring/gym bags, totes and similar accessories

• Reasonable product + shipping costs that leave enough margin for Etsy

I've already looked at Printify, Printful, Gelato, PrintKK, PrintDoors, InterestPrint, PeaPrint, Merchize and a few others.

The cheaper suppliers I've found tend to have 10–20+ business day delivery, while the faster suppliers can get very expensive.

Has anyone found a POD supplier that hits the sweet spot of good prices + fast USA/UK fulfilment for caps and bags?

Would I be best finding a UK POD for one listing and a USA one and make another listing?

Would especially love recommendations from people who have actually ordered from the supplier recently.