Etsy threatening to suspend my shop. Has anyone experienced this?
Hi everyone!
Yesterday I received an automated message from Etsy saying that if my case rate doesn’t improve within the next two weeks, my shop will be placed on vacation mode on September 1st and then permanently suspended one month later.
Has anyone received a similar message? If so, how did you resolve it? I’ve tried contacting Etsy Support, but I keep getting the same automated response.
For context, I had 5 cases opened against my shop in total during June and July, 3 in June and 2 in July. These were orders that customers were expected to receive during those respective months. This is the highest number of cases I’ve ever had in my 8 years on Etsy.
They weren’t covered by Etsy’s Purchase Protection because the orders were shipped significantly later than the estimated dispatch date.
I completely understand that the delays were my responsibility, and I’m not trying to make excuses for that. I run a small handmade miniature shop, and every item is made by me from scratch, so production is quite detailed and time consuming. I also work entirely on my own, and I had a significant spike in orders after reopening my shop to US customers following a year of not shipping there.
My other customer service metrics are within Etsy’s requirements. The cases are the only issue.
I’m mainly looking for advice from other sellers who may have experienced something similar.
Is there anything I can do at this point, or is it simply a matter of waiting for the June cases to fall outside the evaluation period?
Any advice or suggestions would be really appreciated. Thank you!