u/Timatim_Fitfit

Comcast came to service a neighbor down the street from me over a month ago and in the process left a long cable across my driveway and across several of my neighbors’ properties. None of my immediate neighbors know who requested the service and none of us are Comcast customers, which has made it impossible for us to contact customer service. We have tried repeatedly to have someone come to collect or bury the (temporary?) cable but despite Comcast’s service confirmations no one ever arrives to address the situation. Comcast customer service seems to be all AI and we are at our wits end. Does anyone have suggestions for how to resolve this issue? We know it was Comcast because we saw the initial work trucks, and they completely knocked out my Verizon service (due to cattling) in the process. When Verizon arrived to reinstate service they confirmed it was Comcast but refused to move the cable. Any methods for talking to a human without a Comcast account would be appreciated!

Comcast came to service a neighbor down the street from me over a month ago and in the process left a long cord across my driveway and across several of my neighbors’ properties. None of my immediate neighbors know who requested the service and none of us are Comcast customers, which has made it impossible for us to contact customer service. We have tried repeatedly to have someone come to collect or bury the (temporary?) wire but despite Comcast’s supposed service confirmations no one ever arrives to address the situation. All of their customer service seems to be AI and we are at our wits end. Does anyone have suggestions for how to resolve this issue, short of cutting the cable? We know it was Comcast because we saw the initial work trucks, and they completely knocked out my Verizon service (due to cattling) in the process. When Verizon arrived to reinstate service they confirmed it was Comcast but refused to move the cable. Rant over.