u/Top-Breadfruit5657

So I got the wrong cassette I ordered the diamond one and got the glitter instead. So I emailed coustemer service and they said they cant send a replacement because they don't have any more of the diamond. So I could keep it or return it. Well turns out the diamond is in stock on the website again. Why are they saying they cant send me a replacement once I send the wrong one back? They clearly have some if I can buy it right now. I literally have all variants of Jinx besides the diamond cassette. I just want to know if anyone else had this issue/im just venting. (Sorry for any typos its like 1 am)

This is my first post but I kinda need to rant. So im an associate at family dollar so I don't work the back of the store much. Well the other day I had JUST clocked in and started to count my draw to do my loan. Well this lady basically sticks her whole body behind the register to ask where we had lime/lemon juice.

So I ask the manager on duty to tell her where it is because im busy, I don't work the back as much, and I just couldn't think of the exact aisle number at that second. Well he tells her exactly where it would be. I guess she didn't hear him because she asked me again. So I say "yeah give me a second I don't know what aisle its in". She then says "i figured you would because you work here". I then snapped and said "yeah I don't work in the back just up front so I cant think of the aisle. So give me a second."

She just left but I was going to walk her to where it was if she gave me a chance to close the register. Also she could have asked one of the two managers that weren't doing anything. I know she is going to complain about me because she has before. I try so hard to give good customer service but I was literally there for less the 5 minutes, I was busy, my register was open, the manager had already answered her question , and she made a snarky comment at me.

Anyway I guess I want to ask if im in the wrong and is it expected of my to know exactly what aisle every product is in even if its not in my section?