u/ToughFew2216

The most unethical life hack I ever heard in call centers is calling the customer from a second phone to get them to hang up on you and end the call when you can't hang up

Get an anonymous email like tutamail

Create a TextNow phone number with that email. (It's a phone app)

When you can't hang up and want to get off the phone with them they'll usually end the call or at least break their focus on you.

Place a call to the customer from your ghost number. Most people especially if they are escalated or have been given a resolution and won't hang up will take the other call and let you go.

MAKE SURE TO PUT PHONE ON MUTE!

It's good for giving them a reason to end the call.

Mercy has been asking for "deposits" up front when you schedule stuff. ITS NOT REQUIRED. Unfortunately many elderly and sick patients don't know any better and pay. This is a shameless tactic to get money upfront. YOU CAN ALWAYS ALWAYS WAIT FOR A BILL! But reps are being forced to use a script and ask or get fired. Please tell your family and friends and especially the elderly. ILL PAY WHEN I GET THE BILL.