3 video verifications denied and 2 suspensions on the same GBP
Hi everyone. Last month I created a GBP for one of my clients and their new location. They are a roofing business in Illinois, but their additional office is in Madison, WI.
I set up the GBP with all of the correct information like service areas around Madison, phone number, website, address, etc. Google then said we can verify by video verification. My client submitted 3 separate video verifications showing the outside of the business, signage, access to the office (by key), everything that was listed as requirements. Each time the videos were declined because they did not correctly show that my client has secure access to the office.
Following this, I submitted a Google Support ticket providing all necessary business documentation/images: business license with the business name and Madison address, utility bill, pictures of the truck they use for work, outside of the building, and all of that stuff. After all of that, Google then suspended the profile. Mind you, it was not visible at all during this.
This is the following timeline of events:
- I submitted an appeal for the suspension
- Contacted Google Support to follow up and request more information
- Suspension was lifted and got a message saying that the GBP needed to be verified
- No options were available for verification, so I contacted support like the message said
- Did not recieve a response from Google, and suddenly the GBP is suspended again
I have tried to contact support various times and provided all documentation to prove this business is licensed and registered. Anytime I do recieve a response from Google, it is the same generic response.
Can anyone help me out with what to do next? This has been going on for a month now and I feel like I just keep getting sent in circles. Any insights would be appreciated.