Depot is asking for $800 because of two cracks instead of one. Has anyone dealt with this?
Hey everyone, I wanted to get some opinions about something that happened to my Apple Vision Pro.
A couple of days ago, I noticed the typical hairline crack right above the nose bridge.
I sent it in to Apple expecting a standard warranty repair, but the depot emailed me back saying they found another tiny hairline crack near the top-right air vent. Because of this, they told me it's no longer covered under warranty for free and classified it as accidental damage. Now they're asking me to pay $800 for the repair.
Basically, their reasoning is that one single crack is free under warranty, but having two cracks means it's accidental damage.
I honestly feel like both of these are purely stress/quality issues, as there are no marks, dents, or chips anywhere on the glass.
Has anyone experienced something similar with multiple cracks? What should I do in this situation, and is there any way to fight this? thanks.