A or B: My tenant kept paying rent weeks late. I finally enforced the late fee in our lease, and now she says I'm an unfair landlord
My tenant signed a 12-month lease. Rent is $1,450/month, due on the 1st, with a $75 late fee if it isn't paid by the agreed date in the lease.
Over the past few months, her rent has consistently been late. Usually it was one to three weeks after the due date, and she didn't always include the late fee.
The first time it happened, I reminded her about the fee and she apologized, saying it was a payroll issue. She paid it afterward.
The next time, she asked if I could waive it because money was tight. I agreed and told her I would let it slide that time.
A few weeks later, rent was late again. She didn't reach out beforehand, and I had to follow up. When I brought up the late fee, she said I was being insensitive because she was going through a difficult financial period. I understood that things happen, but I also felt like I had already been flexible.
This month, rent was late again. I sent a message saying that rent was overdue and that the late fee from the lease applied. I also reminded her that if rent wasn't paid, I would have to follow the normal process outlined in the lease.
She paid the rent and fee a few days later, but then posted negative reviews online saying I was an unfair landlord who cared more about money than people. She also told some neighbors that I was "harassing" her over a small fee.
A friend who owns rentals told me I should have just ignored the fee because keeping tenants happy matters more than collecting $75.
A: I should have let it go. When someone is clearly struggling financially, a good landlord should show some flexibility instead of strictly enforcing every rule.
B: I already gave multiple chances and even waived the fee once. A lease has terms for a reason, and enforcing them doesn't mean I don't have empathy.