Abysmal system and pathetic customer service
I got the Alaska Atmos Rewards cards back in March when there was an offer of 3x points on rent as well as a 10% match on linking Merrill Lynch accounts, effectively making it a 3.3x rewards on rent.
I used this card to pay for my rent for 3 months, but only got the 3x during the first 2 months. I only got 1x in the 2nd and 3rd month. I tried calling Alaska Atmos customer support as well as Bank of America support multiple times over the last few months, but they by far have the worst customer service in the history of mankind! Not easy to navigate through the app, incredibly long wait times, promises of getting back to me in a day or two but never returning back, bouncing me around from one person to the other.
The biggest joke - the number listed on the card gets you to an automated message for a marketing service!! No live agent whatsoever.
Bank of America, you are light years behind Chase and Capital One. Please stop issuing credit cards if you cannot live up to your promises and provide adequate support.
Also, please stop false advertising bonuses, because you are a FRAUD and do not grant said bonuses.