Holding deposit if failed the referencing?
Applied for a rental, failed the referencing and letting agent kept asking me what I wanted to do. I kept replying saying that i want to rent the property so could they please advise me on what the landlord wants to do. I never said i was backing out of the application.
The letting agent then said that they can’t rent it to me due to the referencing check and that they will not be refunding the holding deposit.
As far as I’m aware, that’s illegal under the tenant fees act? I made an official complaint, heard nothing back. 4 weeks later I followed up on the complaint, heard nothing. I then made a complaint to the property ombudsman and no reply.
Am I missing something here? All that happened was that I failed the referencing check. I didn’t fail the right to rent check or lied on the application.