Process to Add Firearm (Initial)
Ok.... am seeing for the first time (in my 28 years of doing this) that the process to add the first weapon to a new license is changed. Heretofore, one simply uploaded all the requisite paperwork and pictures to the portal account, then waited on the license to be snail mailed.
Today, I'm noticing for my client the "Request to Add/Remove a Firearm to a License." Which, when initiated, brings one to the "Select a License to Add/Remove a firearm." When license is selected, that brings up the firearm information page.
Client attempted (twice now I add, as I see 2 drafts), and entered Request Type, Model, Serial Number and Caliber. He then attempted to enter the Make information, but when it brought up the search box for the weapon's make, he (and I now) are getting the "You don't have permissions to view these records."
And we have both tried under Safari, as well as Chrome, to come up with the same result and message.
Also, of course, one cannot reach the License Division, directed through their phone tree to the Purchase Authorization Section, only to be met with the voicemail prompt.
Suggestions?