u/TypicalAge3719

I want to know if this is a normal practice in Maxim or if I should be cautious.

I ordered food through Maxim and was paying the rider via GCash. The delivery fee was already set in the app, but the rider asked if I could send more than the total amount. He said it was so he could cash out his GCash balance because there would be a cash-out charge (or surcharge—I wasn’t entirely sure what he meant).

I found the request unusual since the amount due was already fixed in the app.
Is this something Maxim riders commonly do, or is it against company policy? Has anyone else experienced this?

I wasn’t sure how GCash cash-out works for riders, so I didn’t know whether to agree or decline. I’m asking here to understand if this is a legitimate request or if it’s better to avoid it.

Problem/Goal:
I want to know if this is a normal practice in Maxim or if I should be cautious.

Context:
I ordered food through Maxim and was paying the rider via GCash. The delivery fee was already set in the app, but the rider asked if I could send more than the total amount. He said it was so he could cash out his GCash balance because there would be a cash-out charge (or surcharge—I wasn’t entirely sure what he meant).
I found the request unusual since the amount due was already fixed in the app.
Is this something Maxim riders commonly do, or is it against company policy? Has anyone else experienced this?

Previous Attempts:
I wasn’t sure how GCash cash-out works for riders, so I didn’t know whether to agree or decline. I’m asking here to understand if this is a legitimate request or if it’s better to avoid it.