First & last purchase here
I am absolutely shocked at how terrible the customer service in person & over the phone.
Went in the NYC store yesterday to pick up a set for my friends birthday, she loves to workout! Store had limited stock, and it’s my first time 1) in the store 2) looking at anything from the brand. Even for it being a tiny store - I couldn’t get anyone to help me 🤣 my question about sizing was answered begrudgingly but she seemed like she really didn’t want to be doing her job.
TLDR, the receipt for the purchase was never emailed to me and she said she couldn’t print a gift receipt (or any) - and to just forward the email to my friend if she wanted to exchange for a better size. Email never came thru, called the store today to get them to resend it so I can share it with my friend, and I’ve been on “hold” for 50 minutes… I’m sure if I stayed on they would leave me here until they close for the day!! Now maybe the shop got slammed and they have a line out the door - but I feel like quickly taking me off hold to say I’m so sorry, we’re so busy - can I call you back later would’ve made this acceptable.
From what I’ve read, sounds like I’ll have a hard time reaching them via email for any type of help 🤡 let’s hope the set fits my friend so she then doesn’t have to deal with their 30 day BS exchange rule, when I finally get my receipt 🤩