u/Velvetstyle

Just wondering from more experienced sellers what is a good method for countering offers? Almost anytime I counter the buyer either responds back with a little bit above their original offer or they just completely ghost. Twice I’ve clicked “match buyers last offer” and then they do buy it. I just thought countering wouldn’t really be a problem because my logic is if you really want to buy the item why would you mind paying just like 10 or 20 bucks more?

I’ll give an example. I have a high quality real leather purse that was originally like almost $500 in basically perfect condition and I have it listed for $250. I sent them an offer for $210. The buyer counters $150. Considering the very lowest I wanted to go was like $200 I think ok I’ll meet in the middle closer to their offer for $175. There’s no way they won’t accept that. So I counter at $175. Nothing. Crickets. Like this purse is worth $500 and you don’t want to spend $25 more? It’s just confusing to me idk. But I’m only a seller and not a buyer so it’s possible I don’t see the full picture here. That’s why I would love some insight from more experienced sellers and buyers too. Any help is appreciated! Thanks.

Edit - I know the economy is bad. I know people aren’t spending a lot of money rn. My question is asking about a good method of countering offers since mine doesn’t seem to be working.

Since some of you seemed to enjoy my strange return story I have one more story! So I had an expensive real leather handbag that I was listing at $200. Except I accidentally listed it at $20. Somehow forgot the last zero. Or maybe there was just something weird going on with Poshmark. I don’t know how it happened. Anyways pretty soon after listing someone made me an offer on it for like $15 or something. Quickly realizing my mistake I raised the price to $200 and left a comment on the listing tagging them to explain my mistake. The funny thing is if they had just bought the bag I would’ve had to honor the sale, because it would’ve been my mistake. But luckily they still wanted to get an even better deal than a $400 handbag for $20. If there is one lesson to be learned here it’s that being cheap will always cost you in the end.

Also fellow sellers please take this as a reminder to always double check your listings! Because there can occasionally be little mistakes, or big mistakes.

Edit - In case anyone was curious about the conclusion, the bag ended up selling a few weeks later for $165

So since I recently shared a very wacky return situation on here (that I’m still dealing with) I want to share the story of the only other return request I’ve ever had on Poshmark as a seller. So I sold a woman a leather jacket. It’s a vintage leather jacket and it has a unique collar and lapels and very unique zippers. As soon as she gets the jacket she sends photos of it ripped at the collar and is very angry that it’s damaged. I tell her I’m so sorry it must’ve gotten damaged in the mail I approve the return and say I’ll make sure she gets her full refund. I thought I was doing the right thing. Also, this was my very first return and I had never had anything like this happen before.

But then instead of responding with something like “thanks” she responses accusing me of “switching out the jackets” and says this jacket is completely different than the one in the listing photos. I tell her I promise it’s the same jacket. Look at the collar and lapels. Look at the tags. Look at the unique zippers. This jacket is vintage. I wouldn’t even know how to find another one. I promise it’s the same jacket. She goes back-and-forth with me a little bit where I try to reassure her it is indeed the same jacket and also reiterate to her that I’ve already approved her return.

Then she suggests that I must’ve sewed on the lapels and tags and attached the zippers onto another jacket. I told her I wouldn’t even know how to do that. I’m simply not that talented. I promise it’s the same jacket. Anyways, Poshmark finally gets involved. Poshmark reviews everything and I tell Poshmark I already approved her return because I don’t want anyone to get a damaged item. Poshmark then confirms this jacket matches the listing photos. Never hear from the buyer ever again.

So anyways, I guess the point of this is if you’re dealing with a weird return situation try not to take it personally.

I just realized I always send out offers sort of late at night and people are probably sleeping and don’t see them. But late at night is usually when I actually have time to check Poshmark and go through listings and see what has been up too long I should discount further. I pretty much always send out offers late at night like maybe 9 or 10 PM (pst). So that’s like 1 AM on the East Coast. There’s no way they’re even seeing it. So now I’m just not sure what days and times are best. Also what’s the best time to lower the price of items? I haven’t seen the closet clean out banner in weeks, and I used to just wait for that but it seems to be gone now. Any help or insight is appreciated!

Just a genuine question for the buyers on here. It confuses me because they like over 10 items in my closet and then I send offers and they never buy anything. I get lots of sales and usually it’s from people who like one or two maybe three items at most. But I find when someone likes a ton of things they never buy. Also my closet is kind of small because I only sell from my own personal wardrobe. I’ve seen people like over half of the items in my closet before. But never buy.

Would appreciate some clarification from buyers on this one. Are you just window shopping? I know that just a like doesn’t mean I’m owed any sales or anything like that. But when they like so many items it does confuse me. Especially when I offer like 30 to 50% off on bundles depending on what the person is getting. Anyways, any insight is appreciated!

I have hundreds of sales and haven’t had any bad experiences until literally this last week. Both of them mentioned Amazon in their complaints. First someone gave me a one star rating soley due to “ship time” and the only thing she said is the jacket “took too long” to get to her. She purchased on Sunday and I shipped it Monday morning. Ground shipping can take 5 to 7 days sometimes and she was very upset that it arrived a week after she bought it. I told her I cannot control USPS and it shipped within 24 hours of your purchase. But no answer of course.

Next I sold a pair of earbuds that came in the original packaging as they were never used as they were given to me as a gift but I don’t wear earbuds and only wear headphones so that’s the reason why I sold them. But I had to open it to take pictures of everything for the listing to prove they were in perfect condition and as advertised. The pictures in the listing showed everything. The buyer got the item and he’s very upset that it didn’t come sealed in plastic on the outside of the packaging. He said that on Amazon it would’ve come sealed in plastic. I tried to explain to him I had to open them to take the pictures that were in the listing. He admits they are in perfect condition and never used but is saying I “scammed” him because the packaging should be sealed in plastic like it would be on Amazon. Meanwhile, on Amazon he would have to buy it for full price and he got mine for 50% off. Despite everything being completely brand new, it is not sealed in plastic. Which would be impossible since I had to take photos for the listing.

I feel like there’s just no way to reason with these sort of people. Both mentioned that it would’ve come faster with Amazon and with Amazon it would’ve been sealed in plastic. Why do they think we are Amazon?? I’m just so confused. Has anyone else had this experience recently?

Edit - typos

I’ve only been sending out 10% offers but recently started doing 20% on poshmark but don’t know if it’s much of a difference. I feel like people either ignore or accept or they counter with what they want to pay anyways regardless of what you sent. But maybe I’m wrong. Would love to know other sellers strategy and what they have found success with! As well as insight from buyers.

Also if I’m selling something for $30 then sending a 20% off is fine but if I’m selling something for $300 then sending a 20% discount is very different. So I feel like I’m selling something expensive 10% is still a good discount. The expensive things I sell are high-quality leather handbags or designer pieces. Like they are not typically items that are discounted anyways. Also I always start at a very fair price. But to leave a little room for negotiation.

I guess the point of this post is just to ask fellow sellers what their strategy is and what they have found works best? I have a lot of pieces I’m trying to get rid of so I can list more so I’m really just trying to sell as much as I can right now. I’ve been accepting a lot of offers lower than I typically would. But I just recently did a huge spring closet clean out and need to get rid of a lot of stuff. Also some pieces from work as well, as I work in the fashion industry.