Big storm internet out for nearly 12 hours.
Large storm came through last night. All services are out since about 12 am. We are a single customer on this line so there is no network monitoring. opened ticket in phone app. Asked be be escalated to advanced network support and was essentially told to pound sand. This is what 20 year customers expect anymore. I doubt this issue is my equipment. We have been fighting outages constantly for years and each and every time it is network or hardware problem with Xfinity. Sadly I used to have a supervisors phone number that no longer works and was about the only way to get any thing fixed. Tech scheduled for tomorrow but I doubt that tech will be able to fix anything. rebooted modem all that nonsense. Flashing white light. The inability to talk to knowledgeable people directly is a problem. Please escalate