u/Warm-Struggle-4779

I’m a receptionist at a vet clinic. I’ve been working 2 months and I know a lot the stuff I learn will be as I go. But looking for any advice/experiences people have to share. I’m going to school for vet tech so anything you want to share whether it’s reception, medical, assistant, general knowledge or whichever will be greatly appreciated.

Triage: What symptoms/calls make you immediately grab a tech or doctor? What needs same-day care vs. can reasonably wait?
Questions to ask callers: If someone says “my dog is vomiting,” “my cat isn’t eating,” etc., what follow-up questions are most useful for the medical team?
Medications: Common meds you hear every day and generally what they’re used for. (Not so you can give medical advice, just so you understand.)
Procedures: What actually happens during a spay/neuter, dental, mass removal, sedated exam, nail trim, anal gland expression, etc.?
Pre-op/post-op: What information should reception know when clients call with questions before or after surgery?
Puppy/kitten visits: What should you understand about vaccine series, deworming, fecals, preventatives, spay/neuter timing, etc.?
Species-specific red flags: Things that are much more concerning in cats vs. dogs, seniors vs. puppies/kittens, etc.
What NOT to answer: What questions should reception always hand off to a tech/doctor rather than trying to answer?
Common client questions: What are the 10–20 things experienced receptionists get asked constantly that you wish you’d learned on day one?
Resources: Any textbooks, cheat sheets, websites, YouTube channels, CE courses, or flashcard sets specifically useful for veterinary receptionists?
“Things you wish you knew”: If you’ve worked vet reception for years, what knowledge made your job significantly easier?

Just some examples of what I’m looking for! If you want to link any helpful websites or quizlets that would be great too! Thanks!

I’m a receptionist at a vet clinic. I’ve been working 2 months and I know a lot the stuff I learn will be as I go. But looking for any advice/experiences people have to share. I’m going to school for vet tech so anything you want to share whether it’s reception, medical, assistant, general knowledge or whichever will be greatly appreciated.

Triage: What symptoms/calls make you immediately grab a tech or doctor? What needs same-day care vs. can reasonably wait?
Questions to ask callers: If someone says “my dog is vomiting,” “my cat isn’t eating,” etc., what follow-up questions are most useful for the medical team?
Medications: Common meds you hear every day and generally what they’re used for. (Not so you can give medical advice, just so you understand.)
Procedures: What actually happens during a spay/neuter, dental, mass removal, sedated exam, nail trim, anal gland expression, etc.?
Pre-op/post-op: What information should reception know when clients call with questions before or after surgery?
Puppy/kitten visits: What should you understand about vaccine series, deworming, fecals, preventatives, spay/neuter timing, etc.?
Species-specific red flags: Things that are much more concerning in cats vs. dogs, seniors vs. puppies/kittens, etc.
What NOT to answer: What questions should reception always hand off to a tech/doctor rather than trying to answer?
Common client questions: What are the 10–20 things experienced receptionists get asked constantly that you wish you’d learned on day one?
Resources: Any textbooks, cheat sheets, websites, YouTube channels, CE courses, or flashcard sets specifically useful for veterinary receptionists?
“Things you wish you knew”: If you’ve worked vet reception for years, what knowledge made your job significantly easier?

Just some examples of what I’m looking for! If you want to link any helpful websites or quizlets that would be great too! Thanks!

I’m a receptionist at a vet clinic. I’ve been working 2 months and I know a lot the stuff I learn will be as I go. But looking for any advice/experiences people have to share. I’m going to school for vet tech so anything you want to share whether it’s reception, medical, assistant, general knowledge or whichever will be greatly appreciated.

Triage: What symptoms/calls make you immediately grab a tech or doctor? What needs same-day care vs. can reasonably wait?
Questions to ask callers: If someone says “my dog is vomiting,” “my cat isn’t eating,” etc., what follow-up questions are most useful for the medical team?
Medications: Common meds you hear every day and generally what they’re used for. (Not so you can give medical advice, just so you understand.)
Procedures: What actually happens during a spay/neuter, dental, mass removal, sedated exam, nail trim, anal gland expression, etc.?
Pre-op/post-op: What information should reception know when clients call with questions before or after surgery?
Puppy/kitten visits: What should you understand about vaccine series, deworming, fecals, preventatives, spay/neuter timing, etc.?
Species-specific red flags: Things that are much more concerning in cats vs. dogs, seniors vs. puppies/kittens, etc.
What NOT to answer: What questions should reception always hand off to a tech/doctor rather than trying to answer?
Common client questions: What are the 10–20 things experienced receptionists get asked constantly that you wish you’d learned on day one?
Resources: Any textbooks, cheat sheets, websites, YouTube channels, CE courses, or flashcard sets specifically useful for veterinary receptionists?
“Things you wish you knew”: If you’ve worked vet reception for years, what knowledge made your job significantly easier?

Just some examples of what I’m looking for! If you want to link any helpful websites or quizlets that would be great too! Thanks!

I began reading a book a long time ago. I believe it was a girl who was raised in captivity. In a cave. She didn’t see the light of day. She was in chains. I believe there was an older woman caretaker who taught her some things or spoke to her about clouds or the outside world or something. This girl was rescued by a group of men, one in particular. I remember them riding out on horseback and they go to an inn. I believe there is a second man with them and I believe it is the MMCs uncle?? I also want to say her name started with an I but I’m not sure. I believe she is a princess and the MMC is determined to bring her back to the kingdom or something. PLZZZ what is it

This is my first puppy. I did a lot of research prior to getting this breed. Copper is 13 weeks old and I’ve had him for 3 weeks now.

He currently has a little area of my apartment sectioned off for him. It’s an open floor plan so he can see me when I’m in the living room, dining room, or kitchen. He’s very smart. House training is going well. Tricks and name is going well. Leash is a work in progress.

But he will not stop crying! I don’t know what to do. I can’t spend every second of my time with him and he’s driving me insane. He’s got plenty of toys, stimulation (mental and physical), he’s fed and watered and he’s pottied. But as soon as interaction stops, he loses it. He naps well in his crate but when he’s out and I am not devoting every second to him, he whines nonstop. I can’t live like this.

I can’t sit down on the floor and chill or have him on the couch because he just bites nonstop. I’ve tried interrupting, redirecting with toys, stopping play. Nothing seems to help. So that discourages me from frequent hands-on interaction.

I’ll put some PB in his Kong or inside a bone which will occupy him. But as soon as it’s gone he’s back to crying. And I can’t just keep giving him PB.

I knew these were affectionate and vocal breeds but my God I can’t even go pee without him crying.

What am I supposed to do? Please help…

Hi, this is my first pup. He’s a 12 week old rough collie. I’ve been using the wrong brush since day one (smh). I started noticing mats yesterday, so I figured out what I needed. I got the slicker brush and comb.

I spent maybe 5-10 minutes brushing his coat, attempting the line brush technique. The only way I can is if he’s occupied licking PB, otherwise he wants to eat the brush.

I got a mountain of fur but there’s still so many areas that need brushed. I called it quits for the day because I can’t overdo it on the PB lol. I don’t mind putting the work in but I need to know how exactly to go about this.

Any tips or suggestions you have I will GREATLY appreciate, thank you!!

I’ve had Copper 3 weeks — he’s a 12 week rough collie. I also have a very loud parrot, but Copper is already used to the squawking and mostly ignores it. I live in an apartment with an open floor plan except for a small hallway leading to the bedroom, where he currently naps with the door shut.

I’m considering moving his crate into the den, where the bird’s cage is. The den doesn’t have a door, just a curtain separating it from the living room. I’m not worried about nighttime since my bird is quiet from around 8 PM until morning, but during the day he can be very noisy. Copper can already hear him clearly from the bedroom, though obviously being in the same room is different. His crate would be covered to reduce visual stimulation.

The den would also have more general household noise — TV, kitchen sounds, me walking around, etc. I do have a fan running that helps block some noise, but not the bird.

My bird spends a lot of time out of his cage, so he’s usually quiet when he’s out. But if I’m not home or need time to myself, he’ll either be singing (or screaming) in his cage.

I know no one can say for sure until I try it, but is it realistic for a puppy to learn to nap through that level of noise?

Hi. I’ve had my rough collie puppy for a little over a week. He’s 11 weeks old now.

Completed: Name, sit, crate training, house training (not 100% but going great), “ah ah” (80% success rate)

WIP: Impulse control (with meals), lay down, drop, ignoring leash, nipping
(I would love to hear how you worked on these with your pup)

He’s a very good puppy! I haven’t had issues but I am very new at this. I would like to start leash training but for now he just has his attached and drags it around to desensitize him. He chews it frequently.

I specifically need help with:
Puppy nipping, luring (he lunges at the treat more than follow), calmer when accepting treat, leash training, drop, stay

Any other tips and advice would be greatly appreciated. Thank you!