u/WarmIntelligence

I find the “Add” function on the Miele W1 washing machine (in Germany) to be very poorly designed.

If I press the start-stop button a few minutes after the wash cycle begins to add more laundry, then add the laundry and close the door again, the machine doesn’t simply continue running. The user manual states that the washing machine is supposed to continue running if you haven’t added any laundry after a few minutes. I just don’t understand why it still doesn’t simply continue running after the “Add” process, even with the door closed.

Yesterday, when I got home, I expected the wash cycle to be finished. However, it was still stuck in “Add” mode—and had even gone into sleep mode.

Why can’t the machine just keep running with the door closed (!)? What is the machine waiting for once the wash cycle has started? Water can’t leak out, after all. I just think this wasn’t thought through properly.

EDIT:

UX-suggestion for Miele developers: In case the lid was open and closed but not a second push on the button, just let the smartphone app ask: “Did you add laundry and forget to press start again?”

So the user can go back to the machine and push the button again, instead of this connected machine deciding that sleep is the better option.