Continued Delay-New Customer
I am a new Xfinity customer who just got done building a new house.
I originally signed my contract Xfinity July 7th and had the service tech come out to my house July 14th. He made use aware he couldn’t complete the install because 811 needed to come and mark out the underground utility’s, which is standard. 811 came and flagged and market utilities on July 26.
The install was booked for Aug 18. I got it moved to the 16th cause I made Xfinity aware we are living in our house without internet. (Moved in Aug 1)
The morning of Aug 15th the day before our tech was going to come and complete the burial and install. I confirmed that they were still coming on the 16th. The tech said yes, they are still scheduled to come the 16th for the instal. An hour after I got off the phone. I got a text saying my install was now moved to Aug 29th. I called to see what had happened because that puts the house at almost 2 months from when we signed the contract with out internet.
The service rep told me middle of our conversation to go with a different internet provider if I didn’t like it.
Not sure what to do now.