u/Whatsthestyle

A few days ago I placed a Zepto order. One of the items was an Indomie Special Chicken Flavour Family Pack.

I was busy that day and didn't inspect the groceries after delivery.

Today I decided to make the noodles. The outer packaging felt greasy and had some blackish spots on it. I assumed it was just dirt or maybe oil from another item, so I threw the outer wrapper away.

When I picked up the individual packets inside, all five of them had the same slippery/oily coating. I thought some oil had leaked during delivery, so I washed one of the packets. As soon as water hit it, it started forming bubbles like shampoo or liquid soap.

I still assumed the noodles inside would be fine because the packet was sealed. I cooked one packet, but the first bite literally tasted like shampoo. I had already swallowed a little before I realized something was wrong. Since then, my throat has been sore.

I have 4 unopened packets left exactly as they are. I haven't touched them further, and Zepto can collect them for testing if needed.

I've already sent a detailed complaint to Zepto asking them to investigate. If they don't respond properly, what are my legal options?

Some questions:

Should I file a complaint with FSSAI immediately or wait for Zepto's response?

Should I get the remaining packets tested independently? If yes, where can that be done?

Is this something that can be taken to the consumer commission?

Should I preserve anything else as evidence besides the remaining packets, photos, and the order details?

I'm not looking to make money off this. I genuinely want to know how something like this could happen because it's a serious food safety issue.

Any advice would be appreciated.

So I ordered indomie noodles 2 weeks back, I was busy that day so I couldn't even check what was delivered. Fast forward to now, their outer packaging has weird black stuff and it was oily to touch, I tought maybe its just how they stored things, I threw the outer pack, and there were 5 inner packs which both were oily, I thought maybe well just oil, tried to wash those and it looked like shampoo or soap. Still me being dumb, I prepared one packet, as soon as I took one bite it was soapy, and I even swallowed it. Am thinking of taking some action against them can anyone help

I threw all the packets and Uninstalled zepto as of now

Is this a good price? Post hike the mac price alone is 300k