Flight ticket confirmed but payment is reversed.
I booked a flight with SWISS International Air Lines for 20 August 2026. The booking currently appears as confirmed on the SWISS website. However, there is an issue with the payment: the credit card transaction initially appeared successful but was subsequently reversed/failed by my credit card provider.
I am therefore unable to confirm whether SWISS has actually received the payment and whether my booking is genuinely confirmed and secured.
I have already attempted to contact SWISS customer service by phone. After being on hold for approximately 20 minutes, the call was disconnected automatically. I also sent an email to SWISS earlier this morning but have not yet received a response.
What to do further?
u/Willing_Parfait6474 — 11 days ago