Have Ticketmaster lost my tickets?
Bit of a long story.
In Oct and Nov 2025 I purchased concert tickets from Ticketmaster UK for multiple shows in Sept 2026 (all shows are the same band, not that it matters).
All was fine until around May when I went to log in my account and I fcked up the password.
Instead of getting an option to reset my password, it said I had to create a new account, which I did.
Since then I have contacted Ticketmaster UK multiple times via their fan support help page and Facebook messenger, asking them to attach the tickets to my new account.
There has been many back and forths bit to no avail and they have now stopped replying.
I’ve given them all the order details and the last four digits of the bank card used to purchase the tickets.
I still have access to the email address that my original account was under.
I’ve had no choice now but to dispute the order transactions with my bank, in the hopes of Ticketmaster resolving the issue or giving me a refund.
So where are my tickets and how can I get them attached to my new account?
Has this happened to anyone else and if so, what happened in the end and how long did it take please?
Please don’t suggest just showing up the box office on the night with ID. I am travelling from Australia for these shows. I have zero confidence the box office will be able to locate my account or tickets, given all the troubles I’ve had so far.