Need help urgently
I took out a loan through the app and I’ve been trying to pay it back, but I keep getting an error message. I’ve sent four emails to support and submitted a ticket, and still nothing.
I even called my bank to ask if Solo was somehow blocked on their end. They told me it has nothing to do with my account or card — the transaction isn’t even reaching them.
Could this be my lender trying to scam me? I need feedback, please, since customer service doesn’t want to help me. I also have picture evidence of everything — I’ve been trying to pay back my loan since Tuesday, and now I’m about to get marked overdue because of their poor service.
I’m starting to think Solo does this intentionally, but I’m also new to the app, so I’ve come here to ask about others’ experiences. Any advice would be appreciated.