u/WoodenHyena7358

I hit the daily limit on a model that says "Free for a limited time." The message says it resets at 02:00 but doesn't say in which timezone.

Normally I'd just pay and move on. I can't. I got refunded recently and now the system won't let me start a new subscription either. So free is capped, paid is blocked, and my task is sitting there half done.

I've explained this to four different support agents. Every time someone new picks it up they start from scratch. I took a break, came back, got a new agent, asked him to read the chat above, and got a completely different answer than the one before.

I've spent over $10k on credits here in the last few months. I'm not asking for a favour. I just want someone to unblock my account today so I can finish what I started.

If anyone from Manus reads this, I'll DM you my email and ticket numbers.

Anyone else had this after a refund?

Woke up to an email from Manus (noreply@mail.manus.im) timestamped 09:01 saying "Your auto top-up was successful" — $50 added to my account, dated 2026-05-29.

The problem: I never manually triggered this, and don't recall ever knowingly enabling auto top-up. The charge just happened in the background while I wasn't even using the platform.

Here's the part that makes no sense: I have 70,000+ credits in my account. Auto top-up is supposed to kick in when you're running low. There's zero reason it should fire when I'm nowhere near empty. So either the feature is broken, or it's misconfigured to bill regardless of balance — neither is acceptable.

$50 isn't huge, but a tool charging your card unprompted overnight — especially when you're already loaded with credits — is a trust problem, not a money problem.

Has anyone else had Manus auto top-up fire without setting it up, or while you still had plenty of credits? How did you get it refunded, and where's the setting to turn it off? Trying to gauge if this is a one-off or a pattern before I escalate with my payment provider.