r/ManusOfficial

We have been using Manus for about 6 months. Despite it being more expensive than Claude, we still enjoyed using Manus for many reasons. We spent thousands of dollars on credits. We created accounts for ourselves and for all our staff. We heavily rely on Manus for our businesses.

In fact, we have a full CRM running with Manus. 6 different people use it FULL-TIME. All our products are delivered/fulfilled via this CRM. We also setup many integrations.

Our customers NEED the CRM to work.

Imagine our surprise when learning that for 2 days straight, it's not going to be available. And that our customers won't be able to get what they paid for???

Sure, you can say that it's our fault, to rely too much on Manus. But who would think such a scenario would even be possible?

This is just unacceptable.

Who in their right mind would trust Manus again after learning this?

We now have a developer working to migrate everything to our own servers ASAP.

We will never use Manus again. Our staff will not be using Manus anymore (they are now back on Claude, as a temporary solution). Our customers will also be strongly advised not to use Manus.

Every person we recommended Manus to, received a message saying they should not use it.

This is not how you do business, and this is not how you should be treating customers. At least if you had some VIP service for users who pay tens of thousands of dollars a month, a solution could be found.

Apparently, we are not worth the hassle for your company.

You had a great product. Despite its many flaws, it was a good tool. You ruined it.

What a joke.

maybe i'm thinking about this wrong but the problem for me isn't that Manus costs money.

good tools should cost money.

it's the uncertainty.

a clean run where it goes off, does the research, uses the tools and comes back with the thing? worth paying for.

the annoying part is when the first run goes sideways and now you're spending again to fix the thing you already spent credits making.

so i'm not even looking for a “cheaper Manus clone” anymore. i'm starting to split the jobs.

Claude for stuff that is basically thinking/writing.

Manus when the job genuinely needs an agent running around doing things.

and for business-output stuff I've been looking harder at Runable. site, deck, video, report type work where I mostly care about getting the actual thing at the end without bouncing through 4 apps.

I don't really need Runable to replace Manus at everything for that to be useful.

curious how everyone else is doing this now.

what work have you actually stopped giving Manus?

not “what's better than Manus overall”. specific jobs.

In this transition will my websites be going down?

Will they be deleted?

Backing up my data for some of the bills and sessions is one thing but actual live servers with domains pointed correctly to them is another.

Not one word on what's going to happen with them...

Hi everyone,

My account was automatically restricted recently, and I’m hoping to get a manual review from the team here, as the standard web appeal takes 3-5 business days and I am in a bit of an emergency.

I shared my referral link on my LinkedIn profile and received 22 signups in 24 hours. The automated security system flagged this as "bot activity" and locked my account.

I completely understand why the system has strict filters, but these are real professionals from my network. The main issue is that I have a critical report inside that I need to access right now. To make matters worse, I attended the "Manus - Legal AI - İstanbul" event today in Turkey and couldn't run my planned demos because of this ban.

Can a team member (u/HW_ice or u/Will) please help me look into this? I can provide my account email and the LinkedIn post analytics via DM to prove the traffic is completely organic.

Thank you so much!

Hi there!

I have seen people discussing about Manus' issues and recent problems. What do you feel what Manus should improve in order to satisfy their users?

Thanksss :)

It had clearly already started generating a response, yet it was still retracted and displayed this notification. I’ve been getting this message all day.

I’m in solar sales and new to Manus, but have several tasks I’ve completed (website, presentation, pipeline, etc) … I believe I backed up my tasks correctly … I’m a little confused … What do I do with these files when Manus is back up on August 25???

**Please read and bump this on the top if you faced similar issues** I was super pumped about this product, put a bunch of people on. Results are fairly decent but boy or boy don’t you downgrade your membership.

I was paying $200 like clockwork got 40K credits went in vacation and downgraded the plan to $20 a month. As soon as the mew cycle hit they made over 35000 credits That I fully paid for disappear. They Deny my refund and say there’s nothing they can do about it.

They pick and choose who they’ll refund. Other members in this thread have successfully gotten an refund before the whole meta thing happened.

What an absolute scam of a company with no customer service. I would keep using the product if all this was sorted out and was planning to bump up to $200 a month
again but this is a sad ending to a company with a lot potential.

En las últimas horas pensé y dije hoy voy a comprar el plan en manus sin embargo se cayo las conversaciones y tareas están demasiado lentos y aparece que el servidor está caído inténtelo en unos minutos lleva apareciendo el mismo mensaje durante horas alguien sabe porque que sucedería o a quien le sucede lo mismo?

Question to the folks who have already backed up their Accounts. Can you tell me how your experience with the backup procedure went? I would also like to know where the backup is stored. Is the data backed up to your (our) local machines, or is everything stored in the cloud? I would prefer the backup files stored on my local machine rather than in an unknown cloud location that could later be hacked.

I run a production SaaS with my prototype on Manus. Here's what I did.

I have four sites on Manus, one of them is a full production app... AI platform for enterprise users, real customers, user accounts, a database I cannot lose. This was a surprise announcement.

Here's what worked.

1. Get your code OUT first. Project Settings > GitHub. Enable the integration, let it create a private repo, push everything. Took minutes per site. Make a GitHub acct for free. The zip download works too but the GitHub sync from Manus is cleaner.
2. Your DATABASE is not in your code export. If your app has users, orders, content... that lives in a database Manus hosts, and the code zip does NOT include it. Ask the agent in your project chat to run a full mysqldump and give you the .sql file as a download. Mine did it in one prompt.
3. Screenshot your Secrets tab and save every value in a password manager. API keys, SMTP, payment keys. Some env vars are injected by Manus and won't be visible... the database one especially. That's what step 2 is for.
4. Check your Domains tab NOW if you bought domains through Manus. Registration dates matter, there's a 60 day ICANN transfer lock from purchase. And figure out whether you can edit DNS before the 23rd, not during the blackout.
5. Do the official Data Backup Tool too. But do NOT let it be your only copy. The restore is one shot, no retry, and if the account info doesn't match it fails. Your GitHub repo and your .sql file don't have that problem.

I'm redeploying on my own hosting this week so the 23rd is a non-event for me either way. Total cost of the escape: about $30/mo and a weekend.

Ask Manus in each project to give you a complete dump of all captures: the site architecture, every page and route, assets, database/forms, SEO setup, email flow, migration notes, and checkpoint history so the project can be restored outside Manus.

You can deploy it from GitHub to Netlify or whatever option you want. Only just need to point the domain there, and you are good.

This is going to be a massive cutover of millions of users and projects. Assume something bad will happen, so get your stuff set up for the worst-case scenario.

I would hate to work at Manus right now- appreciate their effort with this.

Hola estoy considerando comprar el plan de manus de 20$ mensuales para primeros usos porque es primera vez y me impresionó actualmente está ilimitado los tokens hasta el 25 de agosto pero a ustedes cómo les ha ido el consumo de tokens anteriormente y si vale la pena comprarlo ? Cuales son sus respectivas opiniones acerca de manus

They give the error “because the authors membership has expired, BlackWow.com, is temporarily unavailable. You can visit the original site instead.

Anyone else seeing this? I thought the sites wouldn’t be affected until the shut down on Aug 23?

I hit the daily limit on a model that says "Free for a limited time." The message says it resets at 02:00 but doesn't say in which timezone.

Normally I'd just pay and move on. I can't. I got refunded recently and now the system won't let me start a new subscription either. So free is capped, paid is blocked, and my task is sitting there half done.

I've explained this to four different support agents. Every time someone new picks it up they start from scratch. I took a break, came back, got a new agent, asked him to read the chat above, and got a completely different answer than the one before.

I've spent over $10k on credits here in the last few months. I'm not asking for a favour. I just want someone to unblock my account today so I can finish what I started.

If anyone from Manus reads this, I'll DM you my email and ticket numbers.

Anyone else had this after a refund?

I’m unsure of how anyone’s day is going but I hope it’s as Great as Mine, I just finished up a Demo with a company worth $29 Billion. Their Software Engineer Text that our Product was Perfect!

I’ve decided to use this momentum to Be more productive and canonically MANUS Offered Free Credits Usage until August 25th. This is like my Best Dream ever coming True in my real life!

I’m so Thankful I’ve been genuinely happy to accept that I’ve got nothing but work to do & Manus is here supporting me!

I hope everyone is locked in! Life is Crazy.

Hello All, being as though we are in here communicating frequently with urgency I decided to be “that guy in the room”

I please like to know what ANY & All Of you are Building?

Seriously you don’t have to answer but I’m very curious what any of us are building!