Considering cancelling my membership over just the worst user experience. Couldn’t cancel any bookings on the app and now I have “three strikes”.
Just want to see if anyone else has this experience. I know the app has been a bit dodgy for some, but I was unable to cancel some pre-booked tickets I had due to personal circumstances wasn’t able to so. Mind you, this was at least a week prior to the bookings.
Between the email address, phone number and AI chatbot, I finally got a response via Instagram and told everything to them include screenshots of all the errors. Just to be told they will sort it effectively.
Went to rebook something for a re-release in a small cinema near me and wasn’t able to get it on my membership because of these three hypothetical strikes.
Had to pay money, on top of my membership fee.