u/Worried-Dragonfly290

Full disclosure: I’m the founder of LockProof.
I started building it around a problem I kept seeing in field operations: a work order gets marked complete, but the manager still has to call, text, and chase people to find out what actually happened.
Regular photo apps help workers document their work, but the person doing the work usually decides when to take the photo and what to upload. I wanted something closer to independent verification.
LockProof sends the worker or vendor a text with a secure camera link. They do not need to download an app, create an account, or learn another system. The record can include the assigned job, live-camera capture, server-recorded time, location when the worker shares it, and the resulting evidence in a manager dashboard.
It is not meant to replace AppFolio, Buildium, Yardi, a CMMS, or a full field-service platform. It is intended to sit beside those systems when someone needs better proof that field work actually happened.
I would genuinely appreciate blunt feedback from people who manage properties or vendors:
Is verifying completion a real enough pain point to justify a separate tool?
Would vendors resist opening a text link even though no app or account is required?
What would the evidence record need to include before you would trust it?
I’m happy to answer anything about how it works, pricing, privacy, or the decisions behind it. Criticism is more useful to me than polite encouragement.

I’m trying to think through a field-operations architecture question.
Most CRMs and FSM systems are good at the administrative record:
customer;
work order;
technician;
schedule;
status;
invoice.
But “completed” is often still a self-attestation. The technician presses a button or uploads a photo. The system records that the technician said it was complete, but that is not always the same as independently verifying the completion.
Full disclosure: I’m the founder of LockProof. We’re building a separate verification layer rather than another CRM.
A worker receives a secure text link, opens a live camera, and submits proof tied to the job. There is no worker account or app installation. The record includes server-recorded time and location when shared.
My open question is where that evidence should ultimately live.
Option A: LockProof remains the separate evidence system, and the CRM receives a status, link and summary.
Option B: The full evidence package gets copied into the CRM.
Option C: The CRM triggers the request, but the verified record remains externally stored.
For people who implement or manage CRMs:
Which approach creates the least operational friction?
Would you prefer an API, webhook, native integration or email-based workflow?
Would copying the entire evidence record into the CRM create retention or storage problems?
I’m interested in the architecture more than selling anything. The product is lockproof.com for context.

Full disclosure: I’m the founder of LockProof.

I started building it around a problem I kept seeing in field operations: a work order gets marked complete, but the manager still has to call, text, and chase people to find out what actually happened.

Regular photo apps help workers document their work, but the person doing the work usually decides when to take the photo and what to upload. I wanted something closer to independent verification.

LockProof sends the worker or vendor a text with a secure camera link. They do not need to download an app, create an account, or learn another system. The record can include the assigned job, live-camera capture, server-recorded time, location when the worker shares it, and the resulting evidence in a manager dashboard.

It is not meant to replace AppFolio, Buildium, Yardi, a CMMS, or a full field-service platform. It is intended to sit beside those systems when someone needs better proof that field work actually happened.

The website is lockproof.com.

I would genuinely appreciate blunt feedback from people who manage properties or vendors:

1. Is verifying completion a real enough pain point to justify a separate tool?
2. Would vendors resist opening a text link even though no app or account is required?
3. What would the evidence record need to include before you would trust it?

I’m happy to answer anything about how it works, pricing, privacy, or the decisions behind it. Criticism is more useful to me than polite encouragement.