UCG Ultra Wan port issue
Hi,
Installed a UCG Ultra with a customer a few months ago, all has been fine until about a week ago when I started getting notified about dropped WAN connections. This has steadily got worse, to the point where I was going to visit tomorrow to check things out but when it started happening every few minutes, I managed to talk the customer switching some cables around over the phone to appease the teens in the house.
ISP uses own router, which I can't access to see if it's their issue, and customer has two ISP connections into the property (temporarily).
ISP1 into Wan port 5, connection dropped every few minutes.
ISP2 into Wan port 5, connection dropped every few minutes.
Assigned port 4 to be Wan 2, customer moved cable from port 5 to 4 and it's been up no issues for the past hour.
I mean, it sounds like a faulty Wan port (port 5) on the UCG right?
Visiting site tomorrow, what would you check?
I have a spare UCG Ultra to swap out if needs be, so I can RMA the original one.
Thanks for reading.