Dirty tactics to push Premium instead of Plus
I accidentally bought Premium instead of Plus. It’s fully on me, but Faceit tries to bite you at every step, hiding Plus on purpose. So I didn’t pay much attention when I was making the payment.
I requested a refund on August 15, and I can’t play until they refund it, because otherwise it’s considered to be claimed.
Today is August 18. It’s been a few days of total silence. There was a weekend, but it’s already Tuesday in Europe.
And I know it’s just 4 euros more, but the fact that they’re literally trying to trick you into buying Premium instead of the cheaper Plus version is already stupid. Let alone the fact that they don’t allow you to play before the refund and don’t reply for multiple days.
Very dirty tactic for a few euros, guys. You could simply automate refunds or at least prioritize these tickets