Managers always think they know better, don't they?
The head FoH manager was running the floor tonight. Before the rush, she didn't properly and should have been experienced with directing newbie waitresses. She was pushing the others on constant customer service before picking up their fucking orders.
This picture is an hour into the rush; the food sat there for 10+ minutes while she rang in 5+ orders. All under her name. The others followed suit, since they were new.
We had 2 other waitresses on staff, but she was teaching a policy of, "Don't touch another waitress' food to keep up consistency." She was the only one falling behind, and full windows happened 3 times in 4 hours. All her food.
I called her out to her face and she got indignant and tried to blame us. Head Chef probably has a text waiting in his phone in the morning because she can't handle criticism. We cleaned tickets ASAP and I was running expo - I kept running out of room. It was a miracle I didn't lose my shit.
I love my kitchen, but GOD she's a thorn in the rose garden.