u/ZT20

At 9:39 I ordered Marco's pizza and Grubhub delayed the order multiple times claiming that the restaurant was still preparing the order.

The AI assistant customer service "rep" assured me my food was not getting cold and that my order just wasn't being made yet.

Then it told me to call Marco's, so I did. And the employee at Marco's told me the order was received when I sent it at 9:39. So my food was indeed sitting there getting cold.

Shortly after the call to Marco's, grubhub decided to finally send a driver. He got a cold pizza to me at 11:23. Sure enough the ticket on the pizza says "9:39". (edit: btw this store is like an 8 minute drive down the road, if I was in a position to go in person I wouldn't have bothered with delivery)

The AI told me they couldn't issue a refund and gave me no further info. The human customer service rep did the same thing. And finally the supervisor I escalated to said the same thing.

So, chargeback it is.

Absolute garbage service, this was my first and probably last order from GH, especially if they ban me for doing a chargeback. Not that I'd mind.

edit: yes, I tipped.

So I often take less than $7-8 rides swapping between Uber and Lyft for the better price. I try to give a proportionate tip, but often $1 is more than the fair % for the ride if its an inexpensive ride l. Recently Lyft has been preventing custom tips less than $1. Is this a new feature? I want to tip what I can afford but I use these services multiple times a week and they add up.