u/Zealousideal-List241

A few weeks ago my whole computer was infiltrated with malware from a mod I downloaded from Overwolf's platform. They got to my discord, my bank account and paypal, my instagram, and my facebook. The specific issue I had is only resolved from factory resetting the computer, so I did that. I took a screenshot of my backup codes for Discord and copied them to a drive with all my other images and important notes and I reset it. After resetting, apparently the codes are now nowhere to be found. On top of that, I don't own a phone and the backup codes were my only way of 2FA, since the malware I had gets through the other 2FA methods. My Discord account is over 10 years old, I've (unfortunately) spent money on it, and I'm in Discords I would have no way of getting back into with a new account since I don't have a list of people usernames or a list of invite codes. There are chats etc that are not replaceable, chats of friends who have passed, chats with my husband that I regularly reference back to, etc.

Discord is telling me they can't let me into my account and they're not proposing any way of proving ownership other than 2FA methods. They are instead proposing that I send a simple email to delete the whole account. Tell me how that makes sense? If me, the person they have been emailing with from the email attached to my account, isn't allowed to get into the account because of "security and privacy" reasons, why the hell would they allow me to delete it??? Is there anything else I can do in this situation? I feel like they aren't even reading my issue completely because I've explained this situation to Discord in detail, yet the first thing they said was "let me connect you to someone who can help further" and then that person just said "It looks like you want to appeal action taken on your account!" Like, no???? that's not what I said at all. Someone please tell me there is SOMETHING I can do here. I really need to get back into that account.