








Open My Ipsy with Me!
Hi ya’ll 👋 I just got home this morning at 1am CA time. Came home from CT where my son graduated from a musical theater conservatory (shout out to the theater geeks!)! But flight delays and misses as a result meant I was up for 24 hours strait. Dang! But the first thing I thought of when I woke up was those ipsy packages I came home to on my front porch, but was entirely too exhausted to open.
But now is the time! I thought it would be fun to narrate for you as we open them, especially because one of them is the accommodation package from my missing ND Palette from my Ultimate. I know there have been experiences across the board with the palette missing, issues with black shadow, and some even reporting an ink issue on the outside of the palette. I believe in you, Ipsy! I believe I will have a happy opening today. 🤞
Without further ado.
PIC 1 - The packages! One is the accommodation and the other is MDS.
PIC 2 - My personal Denonas. Throwing these in for good luck! I love her products! Cheek Trio and Hyper Natural from Ipsy and I need a Nude from Sephora.
PIC 3, 4 - Opening the small package and it looks like that’s the MDS! I got 3 items! ND Hy-Gen Skincare Infused Glow Beautifier, ND Hy-GLAM powder foundation, Makeup By Mario softsculpt skin perfector. I love them all!!! I can’t wait to try them out. I love ND packaging. The foundation might be a bit light. I’ll have to test. The MBM actually was a tiny bit broken up/messy, but not in a way that I would care about or complain. Excellent MDS experience!!
Pic 5 - ok it’s the moment of truth. It looks like I did get the palette as the replacement!!! Yay!!! This was very important to me and I want to say I was wrong because I really felt like I was going to get a shit replacement and I was wrong. I think Ipsy is already making me happier just to know they are trying to make it right.
Pic 6 - From the outside??? A-OK!
Pic 7 - the moment of truth….IT’s PERFECT!!! Yay! It’s such a lovely palette, too.
So I want to say something about my experience. I think it’s very easy to complain when things aren’t perfect, esp when it seems like everyone else is getting a perfect goodie and your goodie is missing. Or broken. 😞 And you were excitedly looking forward to it. You expected a totally different feeling when you opened your package. I compare this to like taking ecstasy and having a bad trip. Having a bad trip is bad enough…but expecting ecstasy and then having a bad trip…is worse…(I’ve never done drugs. But I’ve been to burning man many times and I’ve seen this happen! 😆) So it’s very understandable that those of us who didn’t get our goodie, were upset.
BUT! I have to say I believe Ipsy killed it, here. I’m 52 and have worked for HP, J&J, Apple. My husband and I now have a video production where we do work for big companies here in the valley. And how a company treats its customers matters so much. More than anything because it’s easy to lose a customer and harder to replace them. So a good company will prioritize that. And I think Ipsy did. What they did right:
- they’re on the Ipsy subreddit and I’ve seen them immediately reply to people who have expressed issues
- everyone has mentioned having a good experience with the glam bot when reporting their issue
- our accommodation orders were sent out quickly
- they were smart enough to hold some of the product back to ensure that we didn’t get like an Il Makiage palette as a replacement (not saying it’s bad but ND is the ecstasy we were expecting…). This was the #1 “right” thing they did, and the easiest part to screw up. Because look how many people thought they would just get “bad leftover inventory”). That didn’t happen! Holding back a % of that product from choice and the MDS, meant they could meet this need. And that’s smart customer service.
And even if some people don’t have a good experience with their accommodation, my guess is that number will be very small and not everything can be controlled.
But what they could control…they get an A+ on. And while I have way too many products and my bathroom looks like a Sephora (pics 8, 9) I’m gonna keep buying things I want and don’t need from Ipsy. Because dammit, I want my goodies!!! And they made me happy. 😊