
Broken Items and Company Won't Compensate
Hi there! I'm sorry if this is not the place to post but I have no clue how to proceed. I hired a small moving LLC in the NYC/NY area to help me move- I have found out now that they are not licensed. My candle warmer broke the day of the move and I was told I would be compensated, and then the owner got weird when I brought it up, saying I told the driver to throw it out. I told them to throw it out because... it broke. LOL! Then, 4 days after I moved, I turned on my TV and saw that it had an interior crack that was causing the screen to flicker and be borderline unwatchable. I brought this up as well and asked to be compensated. I was told since I did not report it in 48 hours, I could not be compensated and the best they could do was bring me their office TV as a replacement.
Important things to note:
- I never signed any contract and the 48 hour policy was not clearly listed ANYWHERE on their promotions or website. I'm pretty sure 48 hours is not the standard lol.
- They are now claiming to not be a moving company and be just a guy with a van.
- The TV they offered is smaller and is not a Roku TV like my damaged one. I accepted their offer, they said they would bring it on Saturday, and no one showed up. I now just want my money back for a new TV.
What are my options here? I'm seriously so angry and I'm ready to go to small claims court if necessary.
UPDATE: they just told me they would be willing to give me $100 for the damages to the candle warmer and TV. Both items cost over 200 together. I don't think I will take this offer.