Buyer wanted to cancel order but I already sent it! What do I do?!?!
Hi everyone, it’s my first time posting here but I’m honestly so stressed right now and needed to get some advice from experienced sellers on how this might play out. I’ve attached screenshots of our chat, but here’s some context:
Just for some background on why I didn't see his cancellation message straight away: I did a year abroad last year, so I had to get a local SIM. To keep my UK Three number without switching companies, I just took their cheapest £5 a month plan. It gives me almost no data, so I keep my mobile data turned off when I leave the house and save it in case of an actual emergency (you never know). When I drop off Vinted parcels, I just screenshot the QR code at home before leaving the house.
Anyway, here’s how the timeline went down:
18:29 – I generated the label & packed it up.
18:57 – While I was on my way, they messaged asking to cancel the order because they bought the wrong part. Obviously, I didn't see this because my data was off.
19:17 – I sent the parcel.
Later I got back home, reconnected to Wi-Fi, saw his request, and explained it was already posted.
Also just to add—the reason I don't accept returns/refunds for things like this is because when I first started using Vinted as a buyer, sellers always denied returns if something didn't fit or if I made a mistake, pointing out Vinted's rules. So I just assumed that’s just the way Vinted works.
I actually asked Gemini what could happen next, and it looks like he’ll either just not collect it (so it gets returned to me), keep/re-list it himself, or try to open a fake claim saying it's damaged (which I have pre-shipping photos of how the items are packed, and screenshots of him admitting it was the wrong part to defend myself with). I have seen on this forum posting about a ps controller and saw the buyer even had videos to prove it is in working condition before posting. I guess I’m just naive and didn’t think about doing so because I have too much faith in people... The photos I have are just silly photos of how I packed the item in case Vinted tried to tell me I am faulty of something breaking because of me not packaging it correctly (which unfortunately happened to me before, even when I did pack items correctly)
PS: Gemini did help me make the my last messages for the buyer because I was so flabbergasted, I simply didn’t know what to do or how to act.
What do you think will happen if they open a dispute?
Thanks so much for reading!