State declared disaster area-please help!
I am in northwest Indiana where the derecho hit on 8/11. A tree fell on my house causing a lot of damage. We have American Family Insurance.
We are currently in a hotel and the stay has been extended until next week. We have my three cats with us. HOWEVER, our two dogs are being boarded because the hotel cannot accommodate 5 pets.
I have been asking since we got displaced about long term temp housing. We do not have a lot of options in this area or the surrounding area for houses without them being extremely expensive. I have been concerned about getting my dogs out of boarding, us out of the hotel, and all of us together.
In my policy it mentions Additional living expenses. Per policy:
"Additional Living Expense.
This Coverage applies when a loss covered by
this policy makes that part of the residence
premises where you reside unfit to live in. We
then pay for the reasonable and necessary
increase in living expense you incur to
maintain the normal standard of living of the
household.
Payment will be for the shortest time required
to repair or replace the damaged property or, if
you permanently relocate, the shortest time
required for you to do so."
Our home is a 3 bed, 1 bath home with an attached garage, finished basement, and large fenced in yard. We don’t need all of that for us to be all together. We just need something in the area, that’s in a safe area, that has a fenced in yard and will accommodate 5 pets.
My case is being sent over to large loss so the claims rep is being changed. My previous rep told me that they have to have another company or maybe a different apartment? Figure out the fair rental value of our home. From that, she will send a check to us monthly and that’s what we use to pay for our long term temp housing. I asked if that’s an option or if it’s the only way they do it. She said if we rent something and it is above FRV, they will not reimburse.
We own our house. We do not rent. We do not rent our home to anyone. We have never done that. We do not have a farm or ranch. There is nothing in our policy about FRV. Just about ALE. I tried asking for where in our policy it states this and I’m kinda being given the run around.
ALL I WANT is to know where I’m going to be living. I’ve been displaced. I have pets in now separated from. I now have to wait even longer because it is getting transferred. Which I am glad they are recognizing the loss as large so we don’t get screwed but oh my god. I need to get into housing before it’s all taken😭
Can someone please tell me if FRV is not mentioned in the policy, should they even be looking at that at all?? I know our ALE policy has a limit of course. Which is also why I’m trying to get out of the hotel and my dogs out of boarding. It would be much more cost effective to get into long term housing.
TLDR; have been displaced, have 5 pets, being told FRV needs calculated when it’s not in my policy and I have nothing to do with renting