Keep getting bounced around to different senior advisors
Long story short, my 2025 ipad air has an issue where it does not recognize chargers no matter the charger. I took it to apple who then did a full diagnosis and told me there is likely an issue with the logic or motherboard. Meaning I needed a new iPad. Issue is, I'm a broke college students.
So i tried to go down the 'goodwill repair' route. My chances are pretty good because:
Im was only 3 weeks past the 1yr warranty.
The issue wasn't caused by my doing.(as determined by the apple rep)
So I called apple and spoke with a senior advisor who got all the facts from me and the Apple Store employee who then told me he would email/call me either that very day in the evening or 2 days later at the latest, with a confirmation. Those 2 time periods came and went so 2 days after that I called again, spoke with a different senior who was the worst senior advice oat.
Gave him the case files and all but said he couldn't see a single thing, even called the apple store to get the details again and still said they got nothing on their end and tried to make me go back and redo everything. But I stayed persistent and called again and spoke to now the 3rd senior advisor who magically could see all the info the other guy with the most sleep inducing tone couldn't, and then told me that he would take over the case and call me eithet later that day or at the latest 2 days from then. Again, Ive given it 3 more days from that time and still no call from him. I rrally don't know what to do at this point, worst part is that the goodwill service could still be rejected even after all this. Smh man, school literally starts in less than a month and im out of a iPad/laptop