Regretting Gimme
I placed an order with Gimme Care on 8/4. On 8/11 I messaged asking for the status on the order/delivery. The response I received was that the order was approved and currently with the pharmacy and that the delivery period starts from the date of payment confirmation (8/4) with a maximum arrival window of 7-10 business days They said they were prioritizing my order to get it to me as soon as possible and would keep me updated every step of the way. I never received any updates, so on 8/17 I messaged them again telling them I wanted to cancel and wanted a refund of my $498. This rep, a different one than the first, replied that they could confirm that they would escalate this to the pharmacy to verify if the
order could be cancelled and as soon as they have an update they would get back to me within 24 business hours. Again, I’ve had no updates, and considering the tracking status is the same today (8/20) as it was on 8/18 when she replied- showing it’s still pending shipment, I don’t see why I’m not being refunded my money. Honestly this is starting to feel very scammy for what I thought was a legit company. I plan on disputing the charge and contacting the BBB because this is not acceptable. They billed me 15 days ago
and I still have no medicine or even any confirmation that I will soon be receiving my medicine. Are they not required to send it to people by a certain amount of time, or notify the patient if there’s a delay so they can decide if they’d like to get their medicine through another company?