Modem is terrible and I can't drive 1 hour one way to get another one. Why can't Optimum just mail a new one?
I was on chat for an hour talking to a rep about getting a new router.
"Sure! I can help with that. One moment."
After an hour of "please be patient, I am getting it taken care of on my end," I'm told that they can't ship a modem/router to my address, that I have to go to the store and pick one up. Sounds great.... except that the closest store is 75 miles away.
I'm paying 100 bucks for 1Gbps speed and I'm getting less than 20mbps and paying 15 bucks a month for this turd of a router that I can't even change the password on much less manage traffic on.
I've been an optimum/suddenlink customer for 12 years. Would I recommend optimum to anyone? Maybe if my worst enemy was needing to use google to get hold of poison control, I might recommend it to them, but even then, dealing with Optimum customer service might be more torture than I'd wish on anyone.