Are my expectations too high?
So my provider said I'd never sent him a document that he had previously confirmed getting (dhl express).
Said it was not in the envelope he remembers seeing it wasn't there, but allegedly instead of telling me he confirmed receipt and let me know 4.5 months later when he needed it urgently (thinking about it now maybe he just opened it in 4.5 months delay hence the clear memory. But still it was there).
I thought it was specific to them but now I've read a post from another redittor describing the same behavior in a different provider.
Ppl were unimpressed
Is this a cultural difference I'm missing? Is this normal for Polish service providers?