the tedium of three customer service.
Started a live chat. Had to get through the AI flowchart before getting to an actual agent. I already provided name, surname, phone number, a OTP sent to my phone.
Talk to agent: "are you asking about number ending xxxx?", "what is your name so I can assist you further?" (YOU HAVE THIS)
In the past, as well: chat randomly disconnects at their end. Have to try again another time and repeat the same spiel. Even say; "please contact me by email to follow up as last time I got disconnected" nope, nothing.
On top of this, the three service in the city centre is absolutely abysmal, to the point you can't use maps for navigation or download a qr code for ticketing entry or whatever.
ARGH
EDIT: the three website just logged me out randomly, whilst I twas waiting for an agent to reply. I had to go through the same steps AGAIN to speak to someone. WTF