u/ampastro

Yo everyone,
After 4 whole years of being completely locked out, I finally got my original Fortnite account back today and I’m still in shock 😂
Back in 2018 I made the account, played a ton (founder’s edition, tons of battle passes, etc.), but then my mom changed her email + phone number that were linked to 2FA. From that point I couldn’t log in or recover it no matter what I tried.
I submitted recovery requests so many times over the years and kept getting denied. Almost gave up hope… but I kept trying with more and more details each time.
Today I finally got the good news email — I’m back in after all this time.
This one means a lot. If you’re still fighting to recover your own account, don’t give up. Keep submitting, stay persistent, and be as detailed as possible. It can actually work.
Feels unreal right now lmao. Time to dust off the old locker 🎮
I CAN’T BELIEVE IT!!!!

I had this issue since yesterday, whenever I opened Apex Legends it would crash immediately, I tried deleting it, reset PlayStation, rebuild database, clear cache but nothing worked. Until I deleted the Saved Data, after that it worked immediately. Hope this helps anyone who has this problem!

I am really sad and frustrated and hoping for some genuine advice. I have been locked out of my original Fortnite account for years because my mom changed the email and phone number tied to 2FA. I have submitted multiple recovery requests and appeals but they keep denying me.
This is 100% my childhood account that I played on PSN. I have a lot of very specific proof that only the real owner would know, but support still rejects it.
What I told them (without giving exact details here for safety):
• I know the original and changed emails
• I know the exact creation date and that it was first linked to PlayStation the same day
• I know all my old usernames and display names
• I know my Support a Creator code and roughly how many V Bucks I earned from it
• I know the very first item I bought with V Bucks
• I know exact purchase dates, transaction IDs, and card details for several buys (including Founders Edition)
• I know which Battle Passes I owned
• I remember specific limited time unlocks and the exact date I got one particular item by completing challenges
• I created multiple Creative maps and islands and know their codes
• I have old PSN receipts and screenshots
I am sending the appeals from a completely different email because the old Hotmail ones are linked to the locked account.
My questions:

1. Has anyone here successfully recovered an old PSN linked Fortnite account after multiple denials?
2. What finally worked for you? Did you keep appealing or do something else?
3. Is there a way to force a real manual review or escalation?

It has so many memories and progress. I know it is just a game but it means a lot to me. Hopefully it works for me.
Any help or similar success stories would be appreciated.

I seriously don’t know what to do anymore and I’m hoping someone here has dealt with something similar.

I’ve basically been locked out of my Epic Games account for years now. The issue originally started when my mom changed both her email address and her phone number years ago. Later on, when I tried to update my account information, Epic kept sending verification codes to her old email, which she obviously no longer had access to.

At the same time, verification texts were also being sent to her old phone number since that had changed too. Because of this, I ended up completely locked out of the account with no real way to verify ownership myself.

For reference, the original email on the account was: ******@hotmail.com
Original username: ayaanking0

I already contacted support before and they told me to contact my phone service provider. I did that, but it didn’t help at all. I also had a similar experience trying to resolve things through Microsoft support, and I still ended up stuck.

I even provided purchase receipts from my PlayStation account to try proving ownership, and I also gave information about the first credit card ever used on the account, but that still didn’t help either.

I know this situation probably sounds suspicious from the outside, but this is genuinely what happened. I’m not trying to steal an account or anything — I just want access to my own account again after all these years.

Has anyone here actually managed to recover an account in a situation like this? What information helped prove ownership? Did you have to escalate the ticket or keep reopening support requests?

Any advice would seriously help.