Sound and Light Broken after 2 years
This post will echo a lot of what I have seen, but I figure I’d add to the mix in case anyone cares. I purchased a Sound & Light for my October 2024 baby.
The Sound and Light has sat on a nightstand, largely untouched, except for an occasional readjusting and dusting. Recently, a wire must have come loose in the LED display for the clock, as I was missing a line in one of the numbers. Not a huge issue, but aesthetically annoying.
I contacted Nanit. My true hope was to get it repaired, even paying to get it fixed; though I’m not naïve enough to believe any company will do that given the throwaway society we live in, but I digress.
Unsurprisingly, they were unwilling to do anything, other than steering me to purchase another Sound and Light. As much as I enjoy the idea of dropping a hundred bucks every couple years on a night light, it is very telling of their product quality when they are completely unwilling to do anything for you after a year.
It was disappointing because I was all but lined up to buy a Nanit monitor for my second. Needless to say, I will not be buying a product from them again, and will be advising my friends and family against purchasing from the brand.