r/Nanit

Incredibly frustrating experience with Nanit thus far. It's a regular camera with a low end tablet that runs a crappy software, gatekeeps recordings behind a subscription and offers unreliable "intelligence" features. It can't be trusted and I'm selling it. Any alternatives you'd recommend?

This post will echo a lot of what I have seen, but I figure I’d add to the mix in case anyone cares. I purchased a Sound & Light for my October 2024 baby.

The Sound and Light has sat on a nightstand, largely untouched, except for an occasional readjusting and dusting. Recently, a wire must have come loose in the LED display for the clock, as I was missing a line in one of the numbers. Not a huge issue, but aesthetically annoying.

I contacted Nanit. My true hope was to get it repaired, even paying to get it fixed; though I’m not naïve enough to believe any company will do that given the throwaway society we live in, but I digress.

Unsurprisingly, they were unwilling to do anything, other than steering me to purchase another Sound and Light. As much as I enjoy the idea of dropping a hundred bucks every couple years on a night light, it is very telling of their product quality when they are completely unwilling to do anything for you after a year.

It was disappointing because I was all but lined up to buy a Nanit monitor for my second. Needless to say, I will not be buying a product from them again, and will be advising my friends and family against purchasing from the brand.

FTM, baby will be here next month. I am still deciding on a camera to use and would like insights regarding Nanit. We would not use the subscription services.

• Which mount? Floor? Wall? Flex?
• Are the care logs useful? Can you access them without the subscription? I like the idea of having the care logs and camera under one app instead of having multiple apps.
• Would you recommend Nanit? If not, what other camera would you suggest? Mainly looking for a camera without a subscription that my husband and I can view on our phones or computer while at work

Anyone else use just the camera and not pay for anything additional?

Over the past few weeks I've been trying to work with Nanit on consistencies with the camera. Sometimes it doesn't recognize me putting my baby in or that she's sleeping, others it does but then it isn't recorded in insights and there are entire missed naps or gaps at night. Support refuses to take any accountability and they say its my camera angle (which I've now changed multiple times) and/or the "sleep times" I have set. The most reason one was I took baby out at 230am to feed, put her down but she was fussy so I picked her back up around 3 and down again at 330. We slept in and I got her out of bed at 7:36am and because wake up is set 630-730 that's there's reason why it says she woke up at 230am, even though she had been taken in and out after that. Their recommendation was to change the sleep time window. SIX MINUTES dude. I'm not changing the wake time on the app because ONE TIME she slept 6 minutes past the window. What a crappy piece of software you made if you can't take into account the unpredictability of an infant.

I don't see a reason to pay for something that is so unreliable. I'd be more likely to deal with it if the company took even an IOTA of responsibility for imperfect equipment, but they won't.

Since the upgrade on 8/11/26 we are having trouble viewing the Nanit live stream on the app. All extra “viewers” are also having trouble. Anyone else?

My 12 mo old son typically starts his sleep BPM around 25-28 BPM and when he's super asleep overnight is around 18-20 BPM. Last night and tonight he is reading like 32-38 BPM to start and only like 28-31 BPM at his deepest sleep.

Anyone know why? Is he getting sick? (We haven't seen any signs of this and the BPMs have never changed this drastically before). Is the Nanit glitching? Is the software different? (We are due for a size upgrade on the band. Could that be causing it?)

just put the baby down but the app isn’t loading the live feed. Funnily enough, it shows up to a couple of minutes ago on the “video history” tab. anyone having this issue?

We have a nanit camera + floor stand set up in our bedroom over the main crib. But in the middle of the night, we usually move the baby to our parent's room to finish out the rest of the night shift (they have a bassinet in their room).

Is it possible for us to buy a second stand to easily move the nanit camera in the middle of the night so we can track a full night's sleep? Was looking at this universal stand on Amazon.

Is it easy/possible to unclip just the camera and re-clip it to the second stand quickly? I know I can physically move the camera, but will there be any additional set up in the app?

I have been having so many issues with the app on my iPad this week. At first it was not loading the camera view at all, now it’s back but upside down. I’ve done everything I can think of so if anyone has advice it would be greatly appreciated.

I was emailing with support about it not loading but now they won’t answer.

I wanted to share a fun event happening tomorrow in case anyone is free! Nanit is partnering with Beyond Yoga for a FREE workout class, and it’s open to all moms, whether you’re currently pregnant, postpartum, or parenting older kids.

It looks like a great way to get a quick workout in, meet some local moms, and chat with the Nanit team. Plus, they’re going to have big giveaways and exclusive discounts for anyone who attends the class!

If you want to come along, you just need to reserve a spot ahead of time:

Here I am trying to connect remotely with a full cell signal speed tested to 200+ mbps, my nanit is at home connected to an eero 5ghz 20 feet away with a gigabit connection and I can never get a video stream - isn’t that why I bought this product?!

Anyone know if there’s any workarounds/ports to open/ or how to get this working right? How is working with support, worth it? Thank you!